The following is the cake story I mentioned here.
When I go to a bakery and order a SPECIFIC cake and tell them it’s for a six year old BOY, I expect to get that specific cake. Seems reasonable, don’t you think?
This is the cake I ordered for a six year old boy’s birthday party from Laffair II Bake Shop in East Brunswick:
Now imagine me getting to the bakery to pick up the cake and I get a PURPLE cake with three flowers on it for a six year old BOY. I wish I had taken a picture of it to show how ridiculous it was, but I was too furious and annoyed.
Anyone in the local area should know that Laffair II Bake Shop is a joke. Not to mention they are rude, liars, and incompetent. Oh, and their customer service sucks.
As an (irrelevant) side comment, by the way, there are probably more children working there than actual adults/employees. When I went to place the order, the only two people in the front of the shop were two teenagers (one of whom took my order). I’m guessing the owners were in the back or something. The day I went to pick up the cake, the owners two kids who were in middle school (at max) were dealing with a lot of the customers.
When I informed the lady working there that this was not the cake I placed an order for and showed her on my order sheet that I had specified the cake I wanted when I placed the order, she went to the back and called one of the owners/managers (a husband and wife run the store). When she came up, I explained that this was not anything like the cake I ordered not to mention it was a girls’ cake… and hideous looking. She asked to see from the book of cakes they have displayed (in an attempt to try and blame me for perhaps giving them the wrong cake number and/or information… but little did they know I’m meticulous for details).
When I showed it to her, she matched it to my order sheet a few times and then finally says that “Oh, we don’t make this cake anymore” as if that was supposed to somehow justify it. Like are they serious?? If they don’t make this cake anymore 1) WHY is it still displayed in their collection of cakes to order from 2) when I spoke to two different workers on my two previous visits before actually placing the order cake (one of them being said manager) why was I not informed that they don’t make this cake anymore 3) why did they not call me (they had my phone number) if they realized later on that they don’t make this cake anymore (this one ignores their stupidity for not telling me on my two visits, when I placed the order itself AND the fact that the cake is still prominently displayed in their list of cake options to choose from) and inform me of their mistake/problem.
If I place an order for a cake, I expect to get that cake unless I’m informed earlier of any problems that arise in between. It’s that simple.
After some arguing, the owner finally says she will have the cake redecorated for me in ten minutes to match the cake, but the spongebob toys– they don’t have those — and that she’ll give me a discount.
30 minutes later, still waiting for the cake, my brother sees the owner slip out from a BACK entrance! We give her the benefit of the doubt and think she’ll be back. Another 20 minutes or so later – the decorator finally brings the cake back out front and it looks okay (MUCH better than the purple cake, not as nice as the cake I ordered).
I inquire about the discount as we are preparing to leave and the worker there says “what discount?” even though she was right there when the owner discussed it with us and says the owner didn’t tell her anything about a discount. I ask her where the owner went considering my brother saw her leaving from the back door and driving away and she tells me she’s going to a funeral (I don’t think ANYONE has a funeral at night, so I don’t buy it… and even if they do, I know she was lying considering how our conversation had gone when I was talking to her earlier and the number of lies she told me in that small time frame).
I tell her to call her husband out and I want to talk to him and I’m repeatedly told “he’s coming” yet he just doesn’t come out. You know who does? Their two KIDS who are probably in middle school! One of them says that his mom said there’s no discount because she’s giving the decorative toys for the cake instead for free which is a LIE considering I paid an extra fifteen dollars for those toys. One of them puts a ten dollar bill down and says that is the best he can do after talking to his mom on the phone.
After yelling at them some more, I finally got a 25 dollar discount (which was still pretty bad considering the amount we paid for that cake but we were running late for the party so I just settled).
My uncle was adamant about having a spongebob themed cake since my cousin loves spongebob and we really had no other way to get a spongebob cake form somewhere else at that point as we were already running late for the party, so we ended up taking the cake. If it was my party I would have definitely walked away with a full refund. But I will NEVER order anything from there again, that is for sure , and no one else should either!
Oh did I mention they did not apologize even once? I heard a “I understand” once or twice, but they didn’t apologize or even seem apologetic at all. The two workers were actually smiling and rolling their eyes (like they were little immature kids) about it while I was waiting and trying to get answers.
We had to wait over an hour to finally get our cake and this is the cake I FINALLY received:
Still not anything like the cake I placed an order for, but MUCH better than the purple cake with three flowers on it.
P.S. Don’t forget to leave me a comment below on your thoughts! As always, I’d love to hear from you.
Okay.. I take back my comment about the cake being amazing. I cannot stand bad customer service, and the fact they couldn't even admit their mistake is what makes it 10x worse!
Yeah, exactly. I'm still so frustrated with them!
OMG!!!! I had the same exact experience there today!!! OWNER WAS RUDE, ARROGANT, LIAR!!! I will share my story, but it is sooo similiar to your story. Please continue to share your story across the internet,newspapers,etc.
Yeah, definitely share with me your story. If you want to remain private since you left this comment as 'anonymous', post a link to the story or the story itself in the comment and i won't publicize it. <br /><br />I can't even begin to tell you how horrible of an experience it was.
[…] The worst part? The cake drama. But that will take a whole another post in itself. […]