I don’t know if there is anything I hate more than bad customer service.
Remember the Halal KFC I talked about back here? Today, my brother and I drove back there today because I was craving it. It took us over an hour to get there… and almost THREE HOURS to come back home. But I wasn’t too annoyed because it was me who really wanted it.
You know what sucks?
Well, I only eat white meat… and got the same thing for the rest of my family. So I ordered a 12 piece combo of extra crispy fried chicken with all the pieces being substituted for breast pieces. The cashier told me she would go back and check that she had the right amount of breast pieces from the halal section and that I would have to pay extra for substitution. Which I was okay with (and figured).
When the cashier came back, she said that she could do a combination of extra crispy and original friend chicken — which I was fine with. I went ahead and paid for my order (VERY expensive because of the substitutions). Some time later, I got my order and headed back home. Getting home would take over two and a half hours because of traffic.
When I got home, and my family started eating, I could not believe that two of the pieces that were ALL THE WAY AT THE BOTTOM had been substituted for their grilled chicken! While I am sure their grilled chicken is delicious (I did try it some time ago), it was not what I ordered and I do not appreciate them cheating their customers like that!
She went back to check and confirm that they had the right amount of pieces… if she didn’t — all she had to do was tell me!!! Is that sooo hard? Not only did I pay extra for what I wanted, but I didn’t even get what I wanted!
In my opinion, customer service makes or break your business. There is this bakery I loved to visit for a particular cookie that I have NO where else, but refuse to step foot in there because of terrible customer service.
P.S. I was asked to post their contact information for others. Here is their Customer Service number 1-800-CALL-KFC.
With Susan G. Komen for the Cure Foundation in the news so much recently, and the topic weighing heavily on my heart, I figured now would be the perfect time to talk about this.
Cancer. Probably one of the most despised six letter words in the English dictionary.
I can’t explain to you the number of times I’ve started a blog post on the ugly and scary word that is Cancer. Just in the past few months we’ve had so many stories hit close to home, unfortunately, with deaths because of women-dominant cancers, like breast cancer.
If you know me personally, and talk to me regularly, you are probably well aware that lately this has been my thing — to convince my loved ones to get their annual visit in for screening.
A few family friends have lost their lives to breast cancer just recently. The mother of one of my brother’s friends (and college roommate) passed away just a few short months after diagnosis a few months ago of a woman-dominant cancer. My cousins’ friend (a teenager) passed away early January 2011 from cancer just a few weeks away after her father passed away of a different cancer.
Time and again, we are reminded how fragile life is.
Everyone knows someone effected by cancer. I’d be surprised to hear from someone isn’t.
I urge you to get regular screening. Early detection is the best chance for a treatment and/or a cure! I can’t stress it enough. If you are an adult female, go get your annual mammogram and get your annual GYN visit in. Take your (female) loved ones too. You could, in all seriousness, be saving a life. So many things of this nature can be treated and cured IF they are caught early enough!
The momentary discomfort, in hindsight, will be worth it, won’t it? YOU are worth it!
If not for yourself, go for your loved ones. You could be saving them the heartache too.
While it would be nice to not have to worry about such things, the reality is we do. Who knows, maybe in our lifetime, research will go far enough to make this horrendous disease that is cancer something of the past. That would be something, wouldn’t it?