As a quick follow up to my blog post last night about our horrible experience with Empire Today, I wanted to post real quick that I just received a call from Empire Today. The woman, Rebecca, said she had read my blog post from last night and was calling to apologize.
I think it’s great that Empire Today is using the growing technology for their benefit in terms of connecting with their customers.
While it does not make up for the rude woman we had to deal with twice from their company (last week and the week before), I do appreciate a company owning up to what happened, taking responsibility, apologizing and promising to take an internal look into what happened. How refreshing!
As I mentioned last night, we got our carpet installed through Empire Today earlier and we had absolutely no problems. The guy was informative and friendly and everything happened pretty smoothly.
I’ve always thought that if you aren’t a people’s person and friendly, you are in the wrong business if you are in retail/sales (or anything similar). I’ve worked in retail in the past alongside school, so I’ve seen both sides of it — and I can’t say it enough — the way you interact with your customers makes a HUGE difference.
I’m never this quick to blog anymore, but I didn’t want to leave it hanging – because I do appreciate Rebecca calling to apologize. Companies lately seem to forget that without their customers, they are nothing.
P.S. Don’t forget to leave me a comment below on your thoughts! As always, I’d love to hear from you.